Your Name:(required) Email Address:(required) Account Number:(required) Telephone Number: My Current Plan:(required) Change To This Plan:(required)

Are You Upgrading or Downgrading? (required)

I am Upgrading My Plan I am Downgrading My Plan

When Do you Want to Upgrade? (required)

As Soon As Customer Care Can On My Next Billing Date

Please be patient. It typically takes 48 hours to process an upgrade.

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Reactivate My Account:

Your Name:(required) Email Address:(required) Account Number:(required) Enter Desired Plan Name:(required) Additional Information:

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Cancel My Account:

Your Name:(required) Email Address:(required) Account Number:(required)

When Do you Want To Cancel? (required)

Immediately Just Before My Next Billing Date

Please be patient. It typically takes 48 hours to process a cancel request.

Why Are You Canceling: (required) Choose an issue Leaving Country My Support Issue Was Not Resolved Call Quality No Longer Calling India Found Cheaper Service Do Not Like Monthly Billing Other

Additional Information:

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If you have forgotten your password, you can get it emailed to you by clicking on this link:

Password Reset

You password will be emailed to the address on your account immediately.

If you get your password and find that it does not work, you probably put special characters in it (for instance @#$%^!?). Our system lets you do this, but it will not let you login. This was a bug that we have fixed, however we need to manually change your password.

If this happened to you, fill in this form: I cannot login to my account., and we will fix it.

I cannot login to my account:

Your Name:(required) Email Address:(required) Account Number:(required)

What Is the Problem: (required) Choose an issue Don't Know My Acct Number Password Does Not Work Forgot My Password Other

Additional Information:

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Your month starts the day you create an account with us and will be good until that day next month. If for instance you purchase our 1000 minute plan on April 15th, then your month will run from April 15th through May 14th. On May 15th, your account will renew and you will get a fresh set of minutes.

To check what day you will be billed, login to your account. After you have logged in, look at the right hand column on your Account Home Page for Activtation Date:

Activation Date: 04/15/2009

The day of the month of your activation date (in this case the 15th), is the day you will be billed next.

Billing Problems:

Your Name:(required) Email Address:(required) Account Number:(required)

What Is The Problem: (required) Choose an issue My Credit Card Failed I See Two Charges On My Acct. Being Overcharged No More Calling Credit Other

Additional Information:

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All of our access numbers are normal business phone numbers. They are not toll free numbers. This means you will pay any long distance charges associated with calling our access numbers.

We offer local access numbers throughout the US, check here to find the one nearest you.

If you are having problems with our Pinless Dial feature, first check and make sure that the following are setup ok:

1. Make sure you do not have caller ID blocked on your phone. We need Caller ID to recognize your phone and let you make a call.

2. Make sure you have added the phone number to your account pinless dial settings.

3. In your account pinless dial settings, make sure that for US numbers you do not put 1 before the area code. Your number should look like 3105551111, not 13105551111.

For India numbers, you need to put the country code (91) so the number looks like 91XXXXXXXXXXX.

4. Do you have multiple accounts with us? Your pinless dial number can only be used in one account at a time. Please make sure it exists only in the account you intend to use at this time. Having multiple accounts with Free Call Planet can cause service and billing issues. We recommend that you cancel one of them.

If you are still having problems, fill in the form below:

Pinless Dial Issue:

Your Name:(required) Email Address:(required) Account Number:(required) Pinless Dial Number:(required) Additional Information:

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If you get an Invalid Account Number message when you call our prompt, this means that something is wrong with the account number entered. Possible issues are:

1. You dialed the wrong account number at the prompt.
2. Your account is out of minutes and used up the credit limit.
3. Your monthly billing charge failed.
4. You asked to have your account deactivated or canceled.

Please check the status of your account by logging in. If your account's monthly billing failed, check your email because we email all accounts in this situation.

If you believe that your account is in good standing and should be allowed to make calls, submit the form below:

Prompt Not Letting Me Call:

Your Name:(required) Email Address:(required) Account Number:(required) Additional Information:

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We offer a Bangalore access number that you can use to call from India to the US.

The prompt for the Bangalore access number works just like the one in the US. You either need to have added the calling party's phone number to your pinless dial settings, or they need to enter your account number into the prompt.

To add someone to your Pinless Dial, follow these steps:

Important: By adding someone else's phone number to your account, you are sharing your minutes with them. When they make a call, it will deduct from your monthly minutes. If you are over your monthly minutes, the call will be charged 3.9 cents per minute which is our normal overage fee.

VOIP PHONE USERS IN THE USA: If you are using Vonage, a cable phone, or a similar VOIP style phone and are having problems, please try this access number: (206) 260-1121. We are working on VOIP configuration issues with our main US access numbers. This alternate access number works for VOIP lines.

Call Problems :

Your Name:(required) Email Address:(required) Account Number:(required) Telephone Number:(required) Destination Number (include country code): Access Number: Call Date & Time (include time zone): Tell Us What The Problem Was:

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General Contact Form:

Your Name:(required) Email Address:(required) Account Number: Additional Information:

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